Synta Solutions LLC dba Repairman
Guidelines for Third Party Data Requests and Service of Legal Documents
Effective Date: May 1, 2017
The following guidelines are intended to inform private parties, including civil litigants and criminal defendants, about the legal process for seeking records from Repairman. These are merely guidelines, and this information may change at any time.
These guidelines apply to non-law enforcement requests. For law enforcement requests, we recommend browsing Guidelines for Law Enforcement Authorities.
What is Repairman and what records do we have?
Synta Solutions LLC dba Repairman is a technology company that has developed an app that connects users (customers) with third party home service or repair providers. More details about our services are available here. We store, use, and maintain information as described in our Privacy Statements and our Terms of Use.
Where does Repairman accept service of legal documents?
We generally require that all legal documents (including complaints and subpoenas) be served on our registered agent for service of process. The name and current contact information for the registered agent in each state are available online here.
Our registered agent will accept service only if the entity to whom the document is directed matches the name of the entity registered with the Secretary of State (e.g., “Synta Solutions LLC dba Repairman”), and our agent is authorized to accept service on behalf of that entity. Our acceptance of legal process does not waive any legal objections we may have and may raise in response.
What legal process does Repairman require before producing data to private parties?
We generally require a valid subpoena issued in accordance with applicable law before we can process private requests for information. We require non-law enforcement subpoenas to be served through our registered agent for service of process. The name and current contact information for the registered agent in each state are available online here.
Our registered agent will accept service only if the entity to whom the request is directed matches the name of the entity registered with the Secretary of State (e.g., “Synta Solutions LLC dba Repairman”), and our agent is authorized to accept service on behalf of that entity. Our acceptance of legal process does not waive any legal objections we may have and may raise in response.
What form of requests does Repairman require, and how are requests processed?
We review each subpoena or data request for facial and substantive validity, and will reject requests that are not facially and substantively valid. Among other things, we require requests to be narrowly tailored, and will reject overly broad, vague, or unduly burdensome requests. Before making a request, please check to see if the information sought is publicly available.
In order to make sure your request is valid, we ask for the following:
- A sufficiently narrow/defined time period, and the specific data requested within that time period
- A specific identifying reference (i.e., you must uniquely identify a customer or service provider partner, ideally by more than just a name)
- Your contact information (i.e., name and email address and/or phone number)
When we determine that we are required by law to disclose data, we will search for and disclose data that we are reasonably able to locate and retrieve.
Note: We will not respond to emergency requests received from non-law enforcement officials. Non-law enforcement officials aware of an emergency situation should immediately and directly contact local law enforcement.
Does Repairman provide a certificate of authentication or expert testimony?
We may provide a certification from our records custodian but are generally not able to provide in-person or expert witness testimony.
