Customer Deactivation Policy

Repairman Inc.

WHY CUSTOMERS CAN LOSE ACCESS TO REPAIRMAN

Effective Date: May 1, 2017

This policy helps explain the kinds of behavior that may lead customers to lose access to Repairman.

Ensuring a respectful, safe environment for all customers and service providers

The way you behave while using Repairman can have a big impact on the safety and comfort of service providers. Courtesy matters. That’s why you are expected to exercise good judgment and behave decently towards service providers while using Repairman.

Here are some reasons why you could lose access to Repairman as a customer:

If we are made aware of these kinds of problematic behavior, we will contact you so we can investigate them. Depending on the nature of the concern, we may put a hold on your account during our investigation. If the issues raised are serious or a repeat offence or you refuse to cooperate, you may lose access to Repairman. Any behavior involving violence, sexual misconduct, harassment, discrimination, or illegal activity while using Repairman can result in the immediate loss of access to your account.

 

Terms of Use

As a customer, you agree to our Terms of Use when you sign up for your account. We may take action against you for violating these terms, including permanently closing your account. For example, the failure to maintain accurate, complete, and up-to-date account information, including having an invalid or expired payment method on file; allowing a person who does not meet the minimum age requirement to use your account while unaccompanied, or if you don’t meet that age requirement yourself.

Discrimination

Repairman has a zero tolerance policy towards discrimination of any kind. This means you will lose access to your account if you are found to have discriminated against service providers based on their race, religion, national origin, disability, sexual orientation, sex, marital status, gender identity, age or any other characteristic protected under applicable law.

Fraud or Illegitimate Behavior

Fraudulent or illegitimate behavior undermines the trust on which Repairman is built. We may deactivate any account(s) associated with this type of activity, including: abusing promotions; collusion between customer and service provider; disputing service charges for fraudulent or illegitimate reasons; or duplicate accounts.

Firearms Ban

Repairman prohibits service providers from carrying firearms while using our app. You can learn more about our firearms prohibition policy here. If you violate Repairman’s firearms prohibition policy, you may lose access to Repairman.